Kelvin Car Rentals ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you rent a vehicle from us or use our services. By renting a vehicle or using our services, you consent to the practices described in this policy.
**Information We Collect**
We may collect the following types of personal information from you:
1. **Personal Identification Information**: This may include your name, contact information (address, email address, phone number), and government-issued identification (e.g., driver's license).
2. **Payment Information**: We collect payment information, such as credit card details or other payment methods, to process your rental transactions.
3. **Rental History**: Information about your past rental transactions with us, including rental dates, vehicle information, and rental locations.
4. **Communication**: Records of your communications with us, including emails, phone calls, and customer support inquiries.
5. **Location Information**: When you use our services, we may collect your location data to facilitate rental pick-ups and drop-offs.
6. **Device Information**: Information about the devices you use to access our website or mobile app, including IP addresses, browser types, and device identifiers.
**How We Use Your Information**
We use your personal information for the following purposes:
1. **Rental Services**: To process and manage your rental bookings, including vehicle reservations, payments, and rental agreements.
2. **Customer Support**: To respond to your inquiries, provide customer support, and address any issues you may have during your rental.
3. **Improving Services**: To analyze and improve our services, website, and mobile app, including tailoring our offerings to your preferences.
4. **Marketing and Communications**: To send you promotional offers, newsletters, and updates about our services, with your consent. You may opt out of these communications at any time.
5. **Legal Compliance**: To comply with applicable laws, regulations, and legal obligations.
**Information Sharing**
We may share your personal information with:
1. **Service Providers**: Trusted third-party service providers who assist us in delivering our services, including payment processors and vehicle maintenance providers.
2. **Business Partners**: To fulfill your rental requests, we may share your information with our partners, such as vehicle manufacturers and rental location affiliates.
3. **Legal Authorities**: When required by law or to protect our rights and interests, we may share information with law enforcement, regulatory authorities, or legal entities.
**Data Security**
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet or electronic storage is entirely secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.
**Your Rights**
You have the right to:
- Access and review your personal information.- Correct inaccuracies in your personal information.- Withdraw consent for certain data processing activities.- Request the deletion of your personal information, subject to legal limitations.- Object to the processing of your data for marketing purposes.
**Changes to this Privacy Policy**
We may update this Privacy Policy periodically to reflect changes in our practices and legal requirements. We encourage you to review this policy periodically for any updates.
**Contact Us**
If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:
3018520069